Refund Policy
Last updated: January 2025
At Sports Nation BD, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds.
🔄 Return Eligibility
- • Items must be returned within 7 days of delivery
- • Products must be in original, unworn condition
- • Original tags and packaging must be included
- • Items must not be damaged or altered
- • Customized items (names/numbers) cannot be returned
❌ Non-Returnable Items
- • Custom jerseys with names and numbers
- • Personalized or monogrammed items
- • Items damaged by customer misuse
- • Items without original packaging
- • Sale or clearance items (unless defective)
📋 Return Process
- 1. Contact us at info@sportsnationbd.com or call +880 1234 567890
- 2. Provide your order number and reason for return
- 3. We'll provide return instructions and authorization
- 4. Package the item securely with original packaging
- 5. Ship the item back to us (return shipping at your cost)
- 6. We'll process your refund once item is received and inspected
💰 Refund Processing
- • Refunds are processed within 5-7 business days
- • Refunds are issued to the original payment method
- • Return shipping costs are deducted from refund amount
- • Original shipping costs are non-refundable
- • Bank processing fees may apply for certain payment methods
🔄 Exchanges
We offer size exchanges for unworn items in original condition. Contact us within 7 days of delivery to arrange an exchange. Exchange shipping costs are the customer's responsibility.
🚨 Defective Items
If you receive a defective or damaged item, contact us immediately. We'll arrange a replacement or full refund at no cost to you, including return shipping.
📞 Contact Us
For any questions about returns or refunds, please contact us:
📧 Email: returns@sportsnationbd.com
📞 Phone: +880 1234 567890
📧 General: info@sportsnationbd.com
Note: This is a placeholder refund policy. You should customize this based on your actual return and refund procedures.